Terms of Service

1. About Zolsu

Zolsu is an online platform for organisers of yoga, wellness, workshops, classes, events and retreats. Zolsu allows organisers to create booking pages and forms, accept bookings, collect participant information, manage attendees and receive payments through Stripe.

Zolsu provides the software and technical infrastructure. Unless a booking page clearly states otherwise, Zolsu does not organise, operate, supervise or deliver the event and is not the seller of the event place, class, retreat, workshop, recording or other content offered by the organiser.

The organiser is responsible for the event, the information displayed, the suitability and safety of the activity, participant communications, access instructions, cancellations, refunds and fulfilment.

2. Acceptance of these terms

These terms apply to organisers, participants, customers, visitors and anyone else who accesses or uses Zolsu.

By creating an account, publishing a page, submitting a form, making a booking or otherwise using Zolsu, you agree to these terms. If you use Zolsu for a business, charity, partnership or other organisation, you confirm that you have authority to bind that organisation.

If you do not agree to these terms, you must not use Zolsu.

3. Eligibility and authority

You must be legally capable of entering into a binding agreement to use Zolsu. Organisers must be at least 18 years old unless Zolsu has expressly agreed otherwise.

You must provide accurate information and must not impersonate another person or create an account or booking page without proper authority.

4. Zolsu’s role

Zolsu acts as a technology provider connecting organisers with participants. A contract for an event place, service, session, recording or other organiser offering is generally made directly between the organiser and the participant.

Zolsu does not routinely verify every organiser, qualification, event description, venue, risk assessment, licence, insurance policy, health claim or statement made through the platform.

Zolsu may review, restrict, suspend or remove content or access where reasonably necessary, but doing so does not make Zolsu responsible for monitoring every page or preventing every unlawful, misleading or unsafe activity.

5. Organiser responsibilities

Organisers are responsible for ensuring that:

• event information is accurate, complete, current and not misleading;
• prices, deposits, instalments, additional charges and refund terms are clearly explained;
• they have the right, authority, qualifications and permissions needed to offer and deliver the event;
• the event complies with applicable laws, regulations, licences, venue rules and professional requirements;
• appropriate insurance, safeguarding arrangements, risk assessments and health and safety measures are in place;
• the event is delivered with reasonable care and skill;
• age limits, accessibility information, contraindications, participation requirements and safety instructions are clearly communicated;
• confirmed bookings are honoured unless there is a lawful and fair reason to cancel or change the event;
• participants are contacted promptly about material changes, cancellations, safety issues or access information;
• customer questions, complaints, cancellation requests and refunds are handled fairly and promptly;
• they comply with consumer protection, equality, data protection, marketing and electronic communications law;
• they do not make medical, therapeutic or health claims that are unlawful, misleading or unsupported;
• they do not use Zolsu for any activity prohibited by Stripe or applicable law.

Organisers are solely responsible for deciding whether an event is appropriate for a particular participant. Zolsu does not provide medical advice or make fitness-to-participate decisions.

6. Participant responsibilities

Participants and customers are responsible for:

• checking the event description, date, time, location, format, price and organiser terms before booking;
• providing accurate booking and form information;
• following lawful and reasonable event, venue and safety instructions;
• telling the organiser about relevant participation needs where requested and appropriate;
• ensuring that they have suitable equipment, technology or internet access for online events;
• not sharing private event links, recordings or paid content unless the organiser permits it;
• contacting the organiser promptly if they cannot attend or need assistance.

A participant must not knowingly submit false health, safety, identity or payment information.

7. Booking pages and event information

Organisers control the content of their booking pages. Zolsu may format, display or technically process that content but does not guarantee that organiser-supplied information is accurate.

Participants should retain their confirmation email and any organiser terms supplied before or after booking.

A booking is not guaranteed merely because a page or session was visible. Availability may change before payment or confirmation is completed.

8. Bookings and confirmation

A booking is treated as confirmed only when the required payment or booking process has completed successfully and a confirmation has been recorded or issued.

If a payment fails, is reversed, is flagged for review or cannot be matched to a booking, the place may remain unconfirmed.

Zolsu or the organiser may correct an obvious technical, pricing or availability error. Where a confirmed consumer booking is affected, the organiser must act fairly and comply with applicable consumer law.

9. Prices, Zolsu fees and Stripe fees

Organisers set their event prices. The customer-facing booking page should show the applicable price before payment.

Zolsu may charge a platform fee on eligible payments. Zolsu’s platform fees are capped at £25 per calendar month across all of an organiser’s events. Once the total Zolsu platform fees charged for that organiser reach £25 in the relevant calendar month, Zolsu will not charge further platform fees for the remainder of that month.

Stripe payment-processing fees, currency-conversion costs, dispute fees, chargeback fees, taxes or other third-party charges are separate from Zolsu’s platform fee and are not included in the £25 cap.

Zolsu may change its fees for future transactions by giving reasonable notice. A fee change will not retrospectively increase a Zolsu fee already charged on a completed transaction.

Organisers are responsible for any taxes, VAT, duties, reporting or accounting obligations relating to their events and income.

10. Stripe and payment processing

Payments are processed through Stripe. Organisers may need to create or connect a Stripe account, complete identity and business checks, and accept Stripe’s terms before receiving payments.

Stripe may delay, refuse, reverse, hold or investigate a payment or payout in accordance with its rules and legal obligations. Zolsu does not control Stripe’s independent decisions.

Organisers authorise Zolsu to use Stripe Connect and relevant payment data as necessary to provide the platform, calculate and collect disclosed platform fees, display transaction status and support refunds or payment administration made available through Zolsu.

Zolsu does not store full card numbers or card security codes.

11. Deposits, instalments and payment plans

Where an organiser offers a deposit, instalment or payment plan, the organiser must clearly state the total price, the amount due immediately, the remaining balance, payment dates, cancellation consequences and whether any amount may be retained.

A deposit or advance payment must not be described or retained in a way that is unlawful or unfair. Organisers must take account of their actual losses and participants’ statutory rights.

Zolsu is not a lender and does not provide regulated consumer credit. Organisers must not use Zolsu payment arrangements in a way that requires regulatory authorisation unless they have obtained it.

12. Refunds, cancellations and event changes

The organiser is responsible for publishing and applying a fair cancellation and refund policy. That policy forms part of the organiser’s agreement with the participant but cannot remove rights that the participant has under applicable law.

A statement that no refund is available in any circumstances may be unlawful or unfair. Organisers must consider consumer rights, the reason for cancellation, the timing, services already supplied and any genuine loss suffered.

If the organiser cancels an event, materially changes it or cannot provide what was promised, the organiser is responsible for notifying participants and providing any refund, alternative or remedy required by law.

Zolsu may provide tools or payment records to support a refund, but the organiser remains responsible for the refund decision and for ensuring sufficient funds are available, except where Zolsu has expressly agreed otherwise.

Stripe processing fees or other third-party charges may not always be returned when a refund is issued. Any deduction must be lawful, fair and clearly communicated.

13. Consumer cancellation rights

Participants may have statutory cancellation rights for certain online or distance contracts. The availability and scope of those rights depend on the type of event, service or digital content and the circumstances of the booking.

Organisers are responsible for giving participants any legally required pre-contract information, cancellation instructions and confirmation in a durable format.

Some leisure services supplied on a specific date or within a specific period may be exempt from the ordinary 14-day cancellation right. Organisers must not assume that every booking is exempt and should obtain legal advice where uncertain.

Nothing in these terms limits a participant’s statutory consumer rights.

14. Live online events

Organisers may use Zolsu to sell access to live online events. The organiser is responsible for the streaming or meeting platform, access links, technical requirements, moderation, event delivery and participant support.

Access links may be confidential. Participants must not publish, resell or share them without permission.

Zolsu does not guarantee the availability or performance of third-party video, meeting, calendar, email or streaming platforms.

15. Pre-recorded events and digital content

Organisers may use Zolsu to sell access to pre-recorded content hosted by the organiser or a third party. Zolsu does not currently host the video content itself unless expressly stated.

Organisers must clearly explain what is being supplied, how access is provided, any access period, technical requirements and usage restrictions.

Where the law requires express agreement before digital content is supplied immediately and acknowledgement that a cancellation right may be lost, the organiser is responsible for obtaining that agreement and acknowledgement before access begins.

Participants may use purchased content only for personal, authorised use unless the organiser grants broader rights. They must not copy, record, distribute, resell, publicly perform or make the content available to others without permission or a lawful exception.

16. Zolsu Forms

Organisers may create forms to collect information connected with an event. Organisers decide what questions to ask and are responsible for ensuring that every question is necessary, lawful, appropriate and clearly explained.

Organisers must not use Zolsu Forms to collect excessive, irrelevant, discriminatory or unlawfully intrusive information. They must not request passwords, full payment-card details, government account credentials or other information that Zolsu prohibits.

Form responses must be accessed only by people who genuinely need them for the event and must not be used for an unrelated purpose.

17. Health, accessibility and special-category information

A form may contain questions about health, disability, accessibility, injury, medication, pregnancy, allergies, dietary needs, mental health or other sensitive matters.

The organiser is responsible for identifying and documenting an appropriate lawful basis and, where required, an additional condition for processing special-category personal data. The organiser must provide suitable privacy information and must not collect more sensitive information than is reasonably necessary.

Where an organiser relies on explicit consent, it must ensure that the consent is specific, informed, freely given and capable of being withdrawn.

Organisers must not use health or safety responses for unrelated marketing, profiling or mailing lists.

Zolsu Forms are administrative tools and are not medical records, clinical assessment systems, emergency services or substitutes for professional medical advice.

18. Declarations and consent checkboxes

Zolsu may require a participant to select a checkbox before a form can be submitted. Zolsu may record the wording displayed, whether it was selected, and the date and time of submission.

Selecting a checkbox may evidence agreement, confirmation or consent, depending on the wording and circumstances. It does not automatically make an unfair, unlawful or unclear term enforceable.

A declaration or checkbox does not waive statutory rights, excuse negligence, remove an organiser’s health and safety duties, guarantee that an event is safe or protect an organiser from all legal claims.

Organisers must ensure that checkbox wording accurately reflects what they do with the information and must retain appropriate records where required.

19. Emergency information

Zolsu is not an emergency-monitoring service. Organisers must not rely on Zolsu Forms as the only method of identifying or responding to an immediate medical or safeguarding emergency.

Participants who require urgent medical assistance should contact the appropriate emergency service or qualified professional rather than submitting a Zolsu Form.

20. Data protection and privacy

Personal information is handled as described in the Zolsu Privacy Policy.

Organisers generally control how participant booking information and form responses are used for their events. Organisers must comply with applicable data-protection law and respond appropriately to participant rights requests.

Where Zolsu processes participant information on an organiser’s behalf, the organiser instructs Zolsu to process that information only as necessary to provide, secure and support the service, subject to these terms, the Privacy Policy and applicable law.

21. Accounts, dashboard links and security

You are responsible for keeping account credentials, private dashboard links, form-management links and devices secure.

You must not share access with an unauthorised person. If you believe an account or link has been compromised, contact hello@zolsu.com promptly.

Zolsu may reset, disable or rotate access credentials or links where reasonably necessary to protect users or the service.

22. Acceptable use

You must not use Zolsu to:

• break the law or encourage unlawful activity;
• offer a fraudulent, deceptive, unsafe or misleading event or service;
• infringe intellectual-property, privacy, confidentiality or other rights;
• harass, exploit, discriminate against or endanger another person;
• send spam or unauthorised marketing;
• collect information without a lawful and clearly stated purpose;
• upload malicious code or attempt to interfere with the service;
• access accounts, bookings, forms or data without permission;
• scrape, copy, reverse engineer or commercially exploit the platform except where the law expressly permits it;
• evade fees, payment controls, usage restrictions or security measures;
• use Zolsu for a business or activity prohibited or restricted by Stripe without required approval.

23. Content and intellectual property

Organisers retain ownership of content they submit, subject to any rights belonging to other people.

By submitting content, the organiser grants Zolsu a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display and transmit that content only as reasonably necessary to operate, promote, secure and improve the relevant Zolsu service.

Organisers confirm that they have the rights and permissions needed for all text, images, logos, videos, recordings, trademarks and other content they provide.

Zolsu and its licensors retain all rights in the Zolsu name, branding, software, design, code and platform materials. These terms do not transfer ownership of Zolsu intellectual property.

24. Feedback

If you provide ideas, suggestions or feedback, Zolsu may use them without payment or obligation, provided that doing so does not identify you or disclose confidential information unlawfully.

25. Service availability

Zolsu is provided on an “as available” basis. We aim to provide a reliable service but do not guarantee that it will always be uninterrupted, error-free or compatible with every device or third-party service.

Access may be interrupted by maintenance, updates, security work, internet failures, hosting incidents, Stripe issues or events outside Zolsu’s reasonable control.

Zolsu may change, add, restrict or discontinue features where reasonably necessary for security, legal, technical or business reasons.

26. Beta and experimental features

Zolsu may make new, beta or experimental features available. Those features may be incomplete, change without notice or contain errors. They must not be relied upon for emergency, clinical, legal, safeguarding or other high-risk decisions.

27. Moderation, removal and suspension

Zolsu may investigate and may restrict, remove or suspend an account, event page, booking page, form or transaction where we reasonably believe that:

• these terms or applicable law have been breached;
• an event or account is fraudulent, misleading, unsafe or harmful;
• Stripe or another provider requires action;
• payment, security, privacy or reputational risk exists;
• continued access could harm participants, organisers, third parties or Zolsu.

Where appropriate and lawful, we will try to give notice and an opportunity to resolve the issue. Immediate action may be taken where the risk is urgent or serious.

28. Ending use of Zolsu

You may stop using Zolsu at any time. Organisers remain responsible for outstanding events, participant communications, refunds, disputes, taxes, data retention and legal obligations.

Zolsu may terminate or suspend access for a material or repeated breach, non-payment, unlawful use, security risk, provider requirement or where continuing the service is no longer reasonably possible.

Provisions concerning payments, refunds, intellectual property, confidentiality, data protection, liability, disputes and any accrued rights continue where their nature requires them to survive termination.

29. Disputes and chargebacks

Organisers are responsible for responding to participant disputes and providing evidence of the event, booking, communications, refund policy and delivery where needed.

Stripe or a card issuer may decide a chargeback independently. Zolsu cannot guarantee the outcome.

Organisers are responsible for chargebacks, reversals, refunds, negative balances and related Stripe costs attributable to their transactions, except to the extent caused by Zolsu’s breach of law or these terms.

30. Complaints

Complaints about an event, organiser conduct, cancellation or refund should normally be raised with the organiser first.

Complaints about the operation of Zolsu may be sent to hello@zolsu.com.

Nothing in this section prevents a consumer from using a statutory complaint, court or regulatory process.

31. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited.

Zolsu is not responsible for the quality, safety, legality, accessibility, medical suitability, timing, location, content or delivery of an event controlled by an organiser.

Zolsu is not liable for loss caused by inaccurate organiser or participant information, an organiser’s failure to deliver an event, a participant’s conduct, a venue, a third-party platform, Stripe, internet or device failure, or an event outside Zolsu’s reasonable control, except to the extent the loss was directly caused by Zolsu’s breach of these terms or legal duty.

Where the user is acting in the course of a business, and to the fullest extent permitted by law, Zolsu is not liable for indirect or consequential loss, loss of profit, revenue, business, opportunity, goodwill, anticipated savings or data.

Where the user is a consumer, Zolsu is responsible for foreseeable loss and damage caused by Zolsu’s failure to use reasonable care and skill or by Zolsu’s breach of these terms. Zolsu is not responsible for business losses suffered by a consumer.

No wording in these terms limits a consumer remedy or statutory right that cannot lawfully be limited.

32. Indemnity for business organisers

If you use Zolsu as a business organiser, you will be responsible for reasonable losses, costs, claims and expenses suffered by Zolsu arising from your unlawful event, content, misuse of personal information, infringement of third-party rights, breach of these terms or breach of your agreement with a participant, except to the extent caused by Zolsu’s own breach, negligence or unlawful conduct.

33. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, such as widespread internet or hosting failure, natural disaster, epidemic, government action, war, civil disturbance, industrial action or failure of a critical third-party provider.

This section does not remove an organiser’s duty to communicate with participants or provide any refund or remedy required by consumer law.

34. Changes to these terms

Zolsu may update these terms to reflect changes to the service, law, fees, providers, security needs or business operations.

The updated terms will be posted on this page with a revised date. Where a change materially affects an existing organiser relationship, Zolsu will give reasonable notice where practicable.

Changes will not retrospectively remove accrued statutory rights or alter a completed consumer transaction in a way that would be unlawful or unfair.

35. Transfer of rights

Zolsu may transfer these terms or its rights and obligations to another organisation in connection with a restructuring, financing, merger or sale, provided this does not reduce consumer rights.

You may not transfer your account or rights under these terms without Zolsu’s written permission, except where the law permits it.

36. General legal terms

If any provision is found unlawful or unenforceable, the remaining provisions continue to apply.

A delay in enforcing a right does not waive that right.

These terms, together with the Privacy Policy and any clearly disclosed additional Zolsu terms, form the agreement between you and Zolsu concerning use of the platform. Separate organiser terms may govern the participant’s event booking.

No person other than a party to these terms has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999, except where these terms expressly state otherwise.

37. Governing law and courts

These terms are governed by the laws of England and Wales.

If you are a consumer, you may bring proceedings in the courts of the part of the United Kingdom where you live where consumer law allows. If you are a business, the courts of England and Wales have exclusive jurisdiction.

38. Contact

Questions about these terms may be sent to hello@zolsu.com.

Last updated: 27 July 2026